FAQ's
Do you offer same-day delivery?
Yes, business days only, there is a strict 2PM AEST cut-off time for orders to be sent via same-day delivery, packages usually arrive between 4-9PM, however may arrive anytime between 2PM and 11:59PM same-day. We are only able to offer same-day delivery to suburbs within roughly 50km of Yarraville VIC 3013. The cost of same-day delivery depends on your distance from 3013, see below.
🚚 Same-Day Melbourne Delivery Rates (Order by 2PM)
Cut-Off: Order by 2PM (Melbourne Time) for delivery today.
Minimum Spend: $50.00 for all Same-Day orders.
| Distance from Yarraville | Delivery Rate |
|---|---|
| Local (0 - 5.0km) | $25.00 |
| Inner Metro (5.0 - 10.0km) | $30.00 |
| Mid Metro (10.0 - 15.0km) | $35.00 |
| Outer Metro (15.0 - 20.0km) | $50.00 |
| Extended (20.0 - 25.0km) | $60.00 |
| Greater Melbourne (25.0 - 30.0km) | $70.00 |
| Regional Fringe (30.0 - 40.0km) | $80.00 |
| Far Reach (40.0 - 50.0km) | $90.00 |
*Delivery status and tracking information provided via SMS once the courier is dispatched.
Please note all packages are sent with ATL (Authority to leave), if you are unlikely to be home or your address is unsuitable for ATL (ie. apartment buildings) we highly suggest ordering via normal express shipping.
Do you offer express shipping?
Yes, please view our range of ready-to-ship bouquets here and select the express option: https://crochetflowers.com.au/collections/express-shipping-in-stock
All our express orders are sent via Auspost Express Shipping, these generally arrive in 1-3 business days as states on our product page, but this is not a guarantee and may vary, especially in WA, NT, and rural areas. You can find Auspost's full express details here:
https://auspost.com.au/business/shipping/delivery-speeds-and-coverage
Do you offer local pick-up?
No, consider using our same-day delivery option as detailed above.
Are your flowers handmade?
Yes, all of our flowers and bouquets are carefully handmade with love and attention to detail.
How can I be sure the flowers look like the photo?
We take great care to ensure our product photos accurately represent the beauty of our crochet flowers. Since each bouquet is handmade, there might be slight variations in the exact look.
We want you to be happy with your purchase, and our return policy ensures you can return any item that doesn’t meet your expectations.
What is your return policy?
We have a 14-day return policy. You can request a return within 14 days of receiving your item, provided it is unused, and in the same condition as received, along with the receipt or proof of purchase.
What is your contact info?
You can reach us via info@crochetflowers.com.au or through the live chat.
We aim to respond within 24 hours.